Customer service

We want to hear from you!

We're normal people just like you, with an addiction to all things fly fishing. Customer service and satisfaction are our top priorities here. Please do not hesitate to contact us if you have ANY questions about ANYTHING related to orders, products, guide trips or just fly fishing in general.


Give us a call, send us an email or use the contact form to the right.

Toll Free: (800) 227-7127 

Local: (406) 682-4293

Contact us


1. Frequently Asked Questions (FAQ)
1.1. How much sales tax will I pay on my order?

Lucky you! There is no sales tax in Montana so whether you buy on-line or in our Ennis, Montana shop you won't pay any sales tax.

1.2. What is your return policy?

For a money back refund, all returns must be sent back within 30 days of receiving it in the mail. After 30 days, returns are subject to a store credit refund. Items purchased on clearance are non-refundable, but we do allow exchanges or store credit.  Products returned in used or damaged condition will not be accepted. For more information, please see our Shipping & Return Policy page.

1.3. How do I return a product I bought on your site?

Please see our Shipping & Returns page for more info. 

1.4. How's the Madison River fishing lately?

In our honest opinion the Madison River fishing is always good. You just have to have a positive mental attitude (PMA) and the correct presentation of your flies. Check out our Madison River Fishing Reports

1.5. Can you send me a catalog?

Absolutely! Please fill out the contact form to the left with your name and address and we will get one in the mail ASAP.

1.6. Do you offer guided fly fishing trips?

Of course! That is why we live in Trout Town, USA. Click the link for more info on Madison River guide trips.

1.7. Where are you located?

109 E. Main Street, Ennis, Montana 59729

Though Google Maps may lead you to the wrong building, we are very easy to find in downtown Ennis, so don't worry about relying on your phone or GPS. Here are some Montana style directions:  If you are coming from Bozeman or Virginia City, go down the hill past the metal fly fisherman sculpture and we are one of the first stores on your right as you drive down Main Street. If you are coming from Yellowstone or Idaho, go all the way down Main Street and look for us on the left at the end. If you head up the hill past the gas station, you've gone too far. 

1.8. Do you ship internationally?

Yes, we ship internationally. Please note your calculated shipping cost at checkout. Contact us if you have any questions!

1.9. Can I book a shuttle for the Madison River?

We work as a booking agent for shuttles on the Madison River for Meadowlark Shuttles. However, we do not operate a shuttle service ourselves. To book a shuttle please call Connie @ (406) 581-4626 or come into the shop to fill out a shuttle form. Shuttles are $30 on the Upper Madison River

1.10. Do you sell gift cards?

Contact information

Address 109 E. Main Street
ZIP code 59729
City Ennis
Country USA
Telephone (406) 682-4293