Refund policy
MRFC.COM Return Policy:
TO REQUEST A RETURN PLEASE CALL US AT (406) 682-4293 or (800) 227-7127
The Madison River Fishing Company honors money back returns within 30 days of receiving an order on a case by case basis. Typically returns are accepted in the following instances:
- Customer dissatisfaction with a product's functionality, craftsmanship or sizing
- Manufacturing defects
- Incorrect product received based on invoice
- Product damaged in transit.
We do not accept returns under the following circumstances:
- After 60 days of receiving an order:
- Dissatisfaction after testing a product for a period of time that renders it "used"
- Damages to a product due to improper use.
Store Credit WILL be issued for:
- Return of clearance products
- Returns filled between 30-60 days after order was received.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Some personal care items
- All Flies
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To return your product, you should mail your product to: 109 E. Main St, Ennis, Montana USA 59729.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
